Last Updated: September 2026
These Terms & Conditions ("Terms") govern the provision of IT support and consultancy services by Torus Tech Services S.R.L., a Romanian company with its registered office at Strada Sosèaua Națională Nr. 368, Bărcănești, 107055, Prahova, Romania, registered with the Trade Register under number [INSERT REGISTRATION NUMBER], CUI [INSERT TAX ID] ("we", "us", "our"), to any individual or business purchasing our services ("you", "the Client"). By placing an order or making a payment, you agree to be bound by these Terms.
We provide IT support and consultancy services on a fixed-price, no-contract basis, as described in the specific service offering you purchase. The exact scope of work for your order will be confirmed by us in writing (e.g., by email) before or shortly after payment. If we cannot confirm the exact scope within 5 business days of receiving your order, you have the right to cancel and receive a full refund.
Orders are placed via our checkout page and paid securely through our payment provider, Mollie. We do not store your full card details — these are entered directly on Mollie's secure payment page.
Prices are as displayed at checkout at the time of purchase. All prices are in RON or EUR (as displayed) and include VAT, where applicable. We reserve the right to change prices for future orders at any time.
If you are a consumer (an individual acting outside your trade or profession) and you purchase our services online, you have the right to withdraw from the contract within 14 calendar days of the day we confirm your order, without giving any reason, in accordance with OUG 34/2014.
To exercise your withdrawal right, you must inform us by email at support@torus-tech.com using the Withdrawal Form available upon request or at the bottom of these Terms.
Please note: If you request that we begin the service before the 14-day withdrawal period ends, you explicitly acknowledge that you will lose your right of withdrawal once the service is fully performed. If the service is partially performed at the time of withdrawal, we will charge you a proportionate amount for the work already completed.
To deliver our services, we may require you to provide accurate contact information, timely responses (within 48 hours of our request), and, where relevant, remote access to your device via a remote support tool. Delays or inaccuracies on your part may affect our ability to deliver the service as scheduled and may result in additional charges.
We will make reasonable efforts to resolve the issue or deliver the consultancy described in your order. Due to the complex nature of IT support, we cannot guarantee that every issue will be fully resolved, but we will act with reasonable skill and care and keep you informed of progress.
Estimated delivery times are indicative only. If we anticipate a significant delay, we will notify you and offer you the option to cancel for a prorated refund.
Refunds and your right of withdrawal are governed by our separate Refund Policy, which forms an integral part of these Terms. In the event of any inconsistency, these Terms shall prevail.
Any pre-existing tools, scripts, methodologies, or materials we use to deliver the service remain our exclusive property. Any deliverables created specifically for you as part of the agreed service ("Work Product") are your property upon full payment, provided that we retain the right to use any general knowledge, skills, and reusable components that do not contain your Confidential Information.
We will treat any information you share with us in the course of delivering the service as confidential and will not disclose it to third parties except as required to deliver the service, comply with the law, or as otherwise agreed in writing. This obligation survives the termination of these Terms.
10.1 To the fullest extent permitted by Romanian law, our total liability arising from or in connection with the services provided is strictly limited to the amount you paid for the specific order in question.
10.2 We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, loss of business, or interruption of operations, even if we have been advised of the possibility of such damages.
10.3 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded under applicable law.
10.4 You are solely responsible for maintaining your own complete, up-to-date backups of any data on devices or systems we access or work on. We recommend that you perform a full backup before granting us access.
We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, strikes, telecommunications failures, or government actions. If a force majeure event continues for more than 30 days, either party may terminate the affected order and receive a prorated refund for work not yet performed.
Either party may terminate an ongoing service engagement by written notice if the other party is in material breach of these Terms and fails to remedy that breach within 14 days of receiving written notice thereof. Amounts already paid for work performed up to the point of termination are non-refundable, subject to your statutory withdrawal rights.
We may also suspend or terminate services immediately if we reasonably believe that your use of our services may cause harm to us, our systems, or third parties.
13.1 These Terms, and any non-contractual obligations arising from or connected to them, are governed by and construed in accordance with the laws of Romania.
13.2 Any disputes arising out of or relating to these Terms or our services shall be submitted to the exclusive jurisdiction of the competent courts of Ploiești, Romania, without prejudice to any mandatory consumer protection rights you may have in your country of residence.
13.3 If you are a consumer residing in another EU member state, you may also have the right to bring proceedings in your country of residence under applicable EU law.
We process your personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). Please read our Privacy Policy carefully.
We may update these Terms from time to time. The version in effect at the time of your order will apply to that order. We will notify you of any material changes via email or a notice on our website.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
Questions about these Terms can be sent to support@torus-tech.com.
Torus Tech Services S.R.L.
Strada Sosèaua Națională Nr. 368, Bărcănești, 107055, Prahova, Romania
Email: support@torus-tech.com