Privacy Policy

Last Updated: September 2026

1. Who We Are

Torus Tech Services S.R.L. is a registered IT consultancy (CAEN 6202) based in Romania, serving clients globally. We are the data controller for the personal data we collect through our website and services.

Contact: support@torus-tech.com — [INSERT PHYSICAL ADDRESS]

2. What Personal Data We Collect

We may collect:

Contact information: name, email address, phone number, company name
Service-related information: details about your IT issue, device information, support tickets
Technical data: IP address, browser type, device type, cookies (if you consent)
Payment information: processed securely through our payment provider Mollie (we do not store full payment details)

3. How We Use Your Data

We use your personal data to:

Provide the IT support and consultancy services you request
Communicate with you about your service requests
Process payments and issue invoices via Mollie
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data based on:

Contract performance: to deliver the services you purchase
Legitimate interest: to improve our services and communicate with clients
Consent: where you have given explicit consent (e.g., for cookies or marketing)
Legal obligation: where required by law

5. Data Sharing

We do not sell your personal data. We may share data with:

Service providers: payment processors (Mollie), hosting providers, remote support tools ([INSERT REMOTE SUPPORT TOOL])
Legal authorities: if required by law or to protect our legal rights

All third-party processors are bound by data protection obligations under GDPR.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax records — typically 5–10 years).

7. Your Rights (GDPR)

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erasure ("right to be forgotten")
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at support@torus-tech.com.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

9. Cookies

Our website may use cookies. You will be asked for your consent before non-essential cookies are placed. You can manage your cookie preferences at any time.

10. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact & Supervisory Authority

If you have any concerns about how we handle your data, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).